Google Play Store is essential in every Android device. It is the default app store for Android OS, which means that Play Store is where Android users download and install all the other apps that we know. If this app doesn’t work, not only does it prevent you from obtaining other apps but also will probably make the apps you already have present failures. Besides, you won’t be able to update your apps because Google Play Store is where the app updating is made. This is a serious problem, because apps need to be constantly updated to introduce new features and to keep up with the frequent technological innovations. So, what can you do if Play Store not working? There are several things you can do in order to solve the problem. The solution depends on the problem itself. This article will lend you the information you need to know if Play Store in your device isn’t working.
Solutions if Play Store not working
There are some things you should consider if Play Store isn’t working in your device. Read the next paragraphs to know what to do in this case.
- Before concluding that the problem is because of the app itself, be sure that it isn’t due to Google server problems. To know this, search in internet (using Google web searcher wouldn’t be bright in that moment) a phrase that identifies your problem and the place you live. Another choice is visiting http://downdetector.com/, a website dedicated to gather alerts of technical problems of different apps, including Google services (from which Google Play Store is part of).
- One of the most frequent decisions we take in these cases is restart the device. It may sound slightly antiquate, but it is a good option. In some occasions, a restart helps the phone start working normally again and drain its RAM memory. This can reverberate in Play Store’s performance as well.
- Some say that activating Airplane mode solves some Google Play Store problems. Even though this might not be the most common solution, it is worth trying. This could fix the problem if it is caused by an internet connection problem.
- Sometimes, the problem will be solved by force closing the app. Generally, a small emergent window will appear, asking if you want to Force close Google Play Store, or if you want to wait until the app responds. But if it never appears, go to Settings > Apps > All. Search for Google Play Store and tap on it. Then, press on Force stop. To check if the failure was fixed, enter Google Play Store and try to use it how you would normally.
- Believe it or not, a great amount (or most) of Play Store problems happen because of internet connection problems. Considering this, turn off Wi-Fi and then on again. Also, if you are using mobile data, try toggling mobile data on/off. Who knows? Maybe this could make the problem disappear.
- Another common solution for all Android devices is wiping the cache memory. If Play Store not working, wiping Play Store’s cache is an excellent idea. Remember that many Android app performance problems are caused by cache memory. Cleaning this data can help Play Store work better, and even solve the problem that worries you. How can you wipe cache memory? Go to Settings > Apps > All > Google Play Store, and then tap on Clean cache. You can also wipe the entire phone’s cache memory in Settings > Storage, and press on Cache memory. Try doing this periodically, to avoid failures in other apps too.
- If all the previous tips didn’t solve the problem, it is time to Clear Play Store’s data. This is one of the last things you should do because it will clear the app’s data, which means that you’ll have to log in again. To do so, go to Settings > Apps > All > Google Play Store (just like you’d have to do to Clear cache), and tap on Clear data. As we said before, you’ll most likely have to log in again when you enter Google Play Store.
- Check if the disabled apps are interfering with Play Store. Apps don’t work independently. Most of them rely on other apps to have access to some features, while others need some apps to work uninterruptedly. If you have disabled one of the Google Services apps, for example, it could have some repercussion in Play Store’s performance. To make sure that those apps aren’t responsible of Play Store’s poor performance, enable the apps that you had disabled recently.
- Change your date/time settings. This might fix the problem, because several problems are due to server issues related to data/time synchronization. Try enabling the automatic data/time setting and changing it to how it was before.
- Log out and then log in your Google account, just in case the problem is because of your Google account’s malfunctions. Do this in Settings > Accounts.
- Uninstall Play Store’s updates, one of the final resources. Go to Settings > Apps > All > Google Play Store and press on Uninstall updates. This will only make Play Store go back to an older version. Later on, you can update it again, so don’t worry.
- By the time you reach this paragraph, it is very probable that the issue has been solved. But, in case it persists, consider making a factory data reset. It is the last thing you should do, because it wipes out all the information and settings that had been stored in the phone. After the factory data reset, the device will return to how it was when it was new. So, this definitely should solve any app-related problem.
Try the previous tips to fix Play Store not working
It is very likely that your Play Store issues have been resolved by the time you follow all the instructions above. We hope this article has been helpful for you!