It may not happen all that often, but it is sure annoying when it does. You’re on your Android device, trying to get a new app or check for updates using Google Play Store, and you get that annoying “No Connection – Retry” error message. The frustrating part is that your device is connected to the internet, but Play Store just can’t connect!
If you’re reading this article, you’ve probably already tried quitting Play Store and reopening it. You may have even tried reinstalling the app on your device, which might seem like a good solution, but unfortunately, that isn’t always the case! So, in this post, we’re going to give you a few useful tips to help you fix this Google Play Store No Connection error problem.
Below, you’ll find several things you can try, listen from least extreme to most extreme. We recommend starting at the beginning, and only using the solutions near the bottom of the list as a last resort.
How to fix Play Store No Connection error without rooting
There are a few ways you can try to fix the “No connection” error in Google Play Store that don’t require you to root your device or go to the extreme of doing a full factory reset. And here they are:
- Restart your Android phone
There might be tons of things running in the background of your device. Having too many processes in the background may stop some apps from running properly. Restarting the device will kill all running programs in the background and allows the apps to run normally, and this might help you get rid of the “no connection” error message when you are in the Play Store.
- Clear the cache on your Android device
If restarting the device didn’t work, try to clear up all the cache of the Play Store on your Android device, because this could be the reason for the “no connection” error message that keeps annoying you. Just go to Settings > App Manager, and then scroll all the way down until you find the Google Play Store app. Tap to go into the app details, and tap the “Force Stop” button. Now, you’ll reach the cache clearing button, “Clear Cache”. You’ll need to restart the app, and hopefully, you won’t get that connection error message in the Play Store anymore.
- Check date/time settings
If your problem with the Play Store no connection error was not solved by clearing the cache, you can try to fix it by adjusting your device’s date and time settings. There are many users who faced this network error message because they had incorrect time/date settings.
- Make sure to use the correct Google account username and password
It is a good idea to check your Google account username and password. If you have changed the password lately or made a new account, you might have forgotten the new password or even made a little mistake typing your username. Anytime you change your account’s password, you’ll be notified to log in and re-enter your new password. Once you enter your new password correctly, your Android device will be able to get back the services of Google Play.
- Uninstall Play Store updates
If you still get this error message, try uninstalling Play Store updates. This is easy to do; just go to the device’s Settings > App Manager > All > Play Store and select “Uninstall Updates”.
- Delete and reinstall Play Store
If your Play Store is still giving you that no connection error message after doing all the things we talked about, now would be the time to try to delete it from your device and then reinstall it again using a free Google Play Store APK, the latest version you can find. To do this, make sure you have “Unknown Sources” enabled in your Android’s security settings.
- If all the previous solutions failed, go for a factory reset
This would be the last option if your Google Play Store app continues refusing to connect. Don’t forget to back up your data before resetting the device, since a factory reset deletes all the data and information from the device.
How to fix Play Store No Connection error on a rooted Android device
The final solution I have to suggest requires rooting, but note that it may not work for all devices. If your Android is already rooted, it’s worth a try. If not, you’ll want to carefully weigh the risks of trying to root before even considering this. The solution goes as follows:
- Download and install Total Commander (from Play Store or any other trusted store).
- From Total Commander, go to “Root of System”. (/ )
- Go to the folder “etc”.
- Find the “hosts” file, and long press it. Choose “edit file” from the prompt Menu > Total Commander Text Editor (if prompted).
- Paste “127.0.0.1 localhost” in the first line (delete anything else that is there).
- Save the file (overwrite if needed).